Frequently Asked Questions (FAQ)

Processing and shipping usually take 5 to 10 business days within Germany and 7 to 14 days to other EU countries.

We always try to ship orders as quickly as possible without compromising product quality.

Yes, this is completely normal. Tracking information is typically available after 2–5 business days, once the carrier updates the status.

Shipping is free for orders over €79. Below this amount, shipping costs are €5.90.

All prices include the statutory VAT (19%).

If your order contains multiple items, they may arrive in separate packages depending on warehouse availability. Any missing items will be shipped automatically.

If your order has not arrived after 20 days, please contact us at kontakt@full-slip.reamaze.com.

If your parcel is lost, damaged, or not delivered, we will resend your order free of charge or issue a full refund.

Yes, as long as your order has not yet shipped. Please contact us as soon as possible at kontakt@full-slip.reamaze.com.

Yes, you can cancel your order as long as it has not been shipped. A full refund will be issued within 7 business days.

Once shipped, cancellation is no longer possible, but you may still use your right of withdrawal.

You may return items within 30 days of delivery. Legally, the withdrawal period is 14 days, but we voluntarily extend this timeframe.

To start a return, email us at kontakt@full-slip.reamaze.com with your order number and a photo of the item (if defective).

Returned products must be unused, unworn, and in their original packaging.

All products include a detailed size chart. If an item still doesn’t fit, you may exchange or return it within 30 days.

Simply contact us at kontakt@full-slip.reamaze.com.

We offer only secure payment methods:

• Credit card (Visa, Mastercard, American Express)
• PayPal
• Klarna (invoice or instant transfer)
• SEPA direct debit

Your payment details are encrypted and never stored or shared with third parties.

Yes. Our website uses the HTTPS protocol and a 128-bit SSL certificate to protect your data.

The padlock symbol in your browser’s address bar confirms a secure connection.

1. Choose your desired product.

2. Click “Add to Cart”.

3. Proceed to checkout and complete your order.

You may also create a customer account to manage your orders more easily.

No, only one discount code can be applied per order.

Yes. For bulk orders or business inquiries, please contact us at kontakt@full-slip.reamaze.com.